We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your package must be:
- in the same condition that you received it,
- unused (unburned),
- with labels, and
- in its original packaging.
You will also need the receipt or proof of purchase.
You must request a return by emailing us at 1706handmade@gmail.com. In this email please include:
- Your order number
- A brief description of the issue with your item
- Photo or video of any damage
- Specify whether you want a refund or a replacement
If your return is accepted, we’ll send you a notification email notifying you of your refund or replacement shipment. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue.
Refunds
We will notify you once we have received and inspected your return and if your refund was approved. If approved, you will be automatically refunded on your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund and that we do not have control over this process.
We're here to help answer any questions you may have.